CompTIA A+ Core 1 · 220-1101
Objective 5.1: Apply the best practice methodology to resolve problems
Practice questions for A+ Core 1 objective 5.1, “Apply the best practice methodology to resolve problems.” Every question is original, written to the 220-1101 exam objectives, and comes with a full explanation — answer them below to see instant grading.
This objective sits in Domain 5.0: Hardware and Network Troubleshooting, which is about 29% of the exam — so mastering it moves your readiness score meaningfully.
1.After testing a theory and confirming the root cause of a problem, what is the NEXT step in CompTIA's troubleshooting methodology?
2.A user's issue recurs three weeks after being resolved. A technician reviews the documentation from the previous ticket. Which benefit of documentation does this BEST illustrate?
3.After resolving a recurring software crash, a technician schedules automated backups and updates antivirus definitions. Which troubleshooting step does this represent?
4.Which action is part of "identifying the problem" in the CompTIA troubleshooting methodology?
5.After gathering information, a technician suspects that a faulty RAM module is causing random reboots. This action represents which step in the troubleshooting methodology?
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