CompTIA A+ Core 2 · 220-1102
Objective 3.1: Troubleshoot common Windows OS problems
Practice questions for A+ Core 2 objective 3.1, “Troubleshoot common Windows OS problems.” Every question is original, written to the 220-1102 exam objectives, and comes with a full explanation — answer them below to see instant grading.
This objective sits in Domain 3.0: Software Troubleshooting, which is about 22% of the exam — so mastering it moves your readiness score meaningfully.
1.A user's Windows 10 PC shows the desktop but applications refuse to open and Task Manager shows no high resource usage. The system clock shows the correct time. What should the technician try first?
2.A Windows workstation continuously reboots within seconds of reaching the desktop. Which setting should the technician disable to allow the BSOD stop code to be read?
3.A user's Windows PC installs updates but reverts them on every restart with the message "Undoing changes made to your computer." What is the most likely cause?
4.A user reports that Windows Update always fails with error code 0x80070422. Research indicates this error means "The service cannot be started." Which Windows service must be verified to be running?
5.A technician runs "chkdsk /f /r" on a Windows drive. What does this command accomplish?
Practice every objective, adaptively
CertBench tracks your score on 3.1 and every other objective, then builds a daily plan that targets your weakest spots. Start with the free diagnostic.
Take the free diagnostic