CompTIA A+ Core 2 · 220-1102
Objective 4.1: Implement best practices associated with documentation and support systems management
Practice questions for A+ Core 2 objective 4.1, “Implement best practices associated with documentation and support systems management.” Every question is original, written to the 220-1102 exam objectives, and comes with a full explanation — answer them below to see instant grading.
This objective sits in Domain 4.0: Operational Procedures, which is about 22% of the exam — so mastering it moves your readiness score meaningfully.
1.A healthcare company must protect patient medical records under which regulatory framework?
2.A support technician resolves a recurring printer connectivity issue by documenting the steps in a searchable internal resource so other technicians can quickly find the solution. What type of document was created?
3.A technician resolves a high-severity ticket that affected multiple users. After resolution, the manager asks for a formal written summary of the event for executive review. What is this document called?
4.A retail company that processes customer credit card payments must comply with which security standard?
5.A technician notices that tickets are being closed without confirmed resolution, causing the same issues to reopen repeatedly. Which ticketing system practice should be enforced?
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