CompTIA A+ Core 2 · 220-1102
Objective 4.7: Use proper communication techniques and professionalism
Practice questions for A+ Core 2 objective 4.7, “Use proper communication techniques and professionalism.” Every question is original, written to the 220-1102 exam objectives, and comes with a full explanation — answer them below to see instant grading.
This objective sits in Domain 4.0: Operational Procedures, which is about 22% of the exam — so mastering it moves your readiness score meaningfully.
1.A technician arrives at a user's desk and overhears a private phone conversation. What is the correct response?
2.A user with limited technical knowledge asks why their computer is running slowly. What is the BEST way for a technician to explain that the hard drive is nearly full?
3.After resolving a user's issue, what should the technician do before closing the ticket?
4.A technician is on a support call when the user begins to vent about unrelated workplace frustrations. What is the BEST way to handle this situation?
5.When a technician is explaining a complex technical repair to a non-technical user, which communication approach is MOST effective?
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